Free trial
Your first 14 days are free. Cancel before the trial ends and you will not be charged. If a checkout page states a different trial or promotional period, that displayed offer applies.
Monthly cancellation
You can cancel at any time. Cancellation prevents the next monthly renewal and normally leaves your account available until the end of the period already paid for.
Unused time
Monthly subscription charges are normally non-refundable once a paid billing period begins, and we do not normally provide partial or pro-rata refunds for unused days. This does not affect rights that cannot be excluded by law.
When we will put it right
Contact us promptly if you were charged after cancelling on time, charged twice, charged the wrong amount, or could not use the paid service because of a fault caused by us. Where confirmed, we will correct the charge, extend service or issue an appropriate full or partial refund.
Consumer cooling-off rights
ClockPin is intended primarily for businesses. If you contract as a UK consumer, you may have a statutory 14-day cancellation right for a distance contract. Where you ask us to begin supplying the service during that period, the law may permit a proportionate charge for service already supplied. Nothing in this policy limits your statutory rights.
How to request a refund
Use the Need a hand form and include the account email, business name, date and reason for the request. Do not include full card details. We aim to acknowledge requests promptly. Approved refunds are returned through Stripe to the original payment method; banking networks determine when the funds appear.
Chargebacks
Please contact us first so we can investigate. This does not remove any right to contact your card issuer. We may provide Stripe and the card network with account, cancellation and service records when responding to a payment dispute.